When using the USB-C switch to a Thunderbolt 3 dock, it will support only ONE display with a max resolution of 4K@60Hz.
Note#1
We do not recommend using a USB-C coupler to connect the switch to a USB-C hub or docking station with an integrated pigtail cable.
Note#2
Do not use Thunderbolt 3/4/5 cables for connection. Only use the included USB4 cables to avoid compatibility issues.
Note#3
The switch is designed to connect to a single monitor with a USB-C input. For multi-monitor setups or monitors with DisplayPort / HDMI inputs, a USB-C docking station is required.
Note#4
The remote control is pre-paired with the switch. To pair a new remote, connect the switch to the computer, then press and hold the Pair button for 5s until the LED stops flashing.
Why doesn’t the switch work when used to a USB-C Hub/Dock with an integrated pigtail cable via a USB-C coupler?
For issues such as black screens or USB devices not functioning properly, try flipping the USB-C connector to see if that resolves the problem. Note: While some users report success with this setup, it is not recommended.
What is the maximum number of extended displays supported on macOS?
One, the device supports one 4K@60Hz extended display on macOS.
Is this device compatible with Thunderbolt 3 devices, and are there any limitations?
Yes, but it only supports ONE extended display when used with Thunderbolt 3 devices, including laptops, monitors and docking stations. Additionally, when used with a Thunderbolt 3 dock, the video resolution is limited to 4K@60Hz.
Why does my wireless mouse/keyboard experience lag, dropped signals when the switch is connected, and how can I fix it?
USB 3.0 devices can emit interference in the 2.4 GHz range, disrupting wireless signals. To resolve this, use a USB extension cable to move the receiver away from the USB 3.0 device, or connect it to another USB 3.0/2.0 port to reduce interference.
I need a longer 20Gbps USB4 cable for the switch. Can you recommend compatible cables?
Sure. The following longer cables work with this USB-C Switch:
2. Cable Matters 20Gbps Right Angle USB C Cable (model: 201345-6, ASIN: B0C9P3RVTH)
Features
Ultra-Fast 20 Gbps USB4 / USB C Switcher for 3 Computers: Share a USB-C or Thunderbolt 4 monitor or docking station between three computers with this USB C KVM switch. Connect the pigtail cable to your monitor or docking station and the included USB-C/USB4 cables to each computer for seamless sharing. Achieve data transfer speeds up to 20 Gbps, perfect for large file transfers, video streaming, and demanding applications.
8K Video Resolution Support: Enjoy stunning 8K video output at 30Hz, delivering exceptional clarity and color accuracy for professional and entertainment use. The USB C switch (3 computers) supports multiple resolutions including 6144x3456 at 60Hz, 5128x2880 at 60Hz, and 3840x2160 at up to 144Hz on a single USB-C or Thunderbolt 4 monitor. Compatible with MacBook and Windows devices, as well as a variety of popular monitors including Dell UltraSharp, HP, Lenovo ThinkVision, and LG.
Docking Station Conversion for Seamless Connectivity: Convert any USB-C or Thunderbolt 4 docking station into a fully functional USB4 KVM switch. Connect and control three computers using one docking station, streamlining productivity and maximizing workspace efficiency. Note: Do not use docking stations with integrated pigtail cables. A USB-C coupler is not recommended for this connection.
140W Power Delivery Pass-Through Charging: The USB-C switch provides up to 140W of power delivery, ensuring fast and efficient charging for your laptops, tablets, and other USB-C devices. Supports power delivery while transferring data at speeds up to USB4 20Gbps, so your devices remain powered while in use, connected to a USB-C / Thunderbolt monitor or compatible docking station.
Convenient RF Remote Control for Effortless Switching: Easily switch between three connected computers using the included RF remote control, without the need for additional software or drivers. Maintain a clean, organized workspace with minimal cables and switches. The remote control adds flexibility, making it easier to manage your devices and ensures the USBC switch fits perfectly into your workspace setup.
What is the maximum number of extended displays supported on macOS? One, the device supports one 4K@60Hz extended display on macOS. Is this device compatible with Thunderbolt 3 devices, and are there any limitations? Yes, but it only supports one extended display at 4K@60Hz when used with Thunderbolt 3 devices, including monitors, docking stations, and laptops. How do I pair the remote if it isn’t working? To pair a new remote, connect the switch to the computer, then press and hold the Pair button for 5 seconds until the LED stops flashing. I need a longer 20Gbps USB4 cable for the switch. Can you recommend compatible cables? Sure. The following longer cables work with this USB-C switch: Cable Matters [USB-IF Certified] 20Gbps Long USB4 Cable (model number: 201323-BLK-2m, ASIN: B0CCF99VZ9), and Cable Matters 20Gbps Right Angle USB C Cable 6ft (model number: 201345-6, ASIN: B0C9P3RVTH). Why does my wireless mouse/keyboard experience lag or dropped signals when the switch is connected, and how can I fix it? USB 3.0 devices can emit interference in the 2.4 GHz range, disrupting wireless signals. To resolve this, use a USB extension cable to move the receiver away from the USB 3.0 device, or connect it to another USB 3.0/2.0 port to reduce interference.