When connecting the USB-C switch to a Thunderbolt 3 dock, it will support only ONE display with a max resolution of 4K@60Hz.
Note#1
We do not recommend using a USB-C coupler to connect the switch to a USB-C hub or docking station with an integrated pigtail cable.
Note#2
Do not use Thunderbolt 3/4/5 cables for connection. Only use the included USB4 cables to avoid compatibility issues.
Note#3
The switch is designed to connect to a single monitor with a USB-C input. For multi-monitor setups or monitors with DisplayPort / HDMI inputs, a USB-C docking station is required.
Note#4
The remote control is pre-paired with the switch. To pair a new remote, connect the switch to the computer, then press and hold the Pair button for 5s until the LED stops flashing.
Why doesn’t the switch work when connected to a USB-C Hub/Dock with an integrated pigtail cable via a USB-C coupler?
For issues such as black screens or USB devices not functioning properly, try flipping the USB-C connector to see if that resolves the problem. Note: While some users report success with this setup, it is not recommended.
What is the maximum number of extended displays supported on macOS？
One, the device supports one 4K@60Hz extended display on macOS.
Is this device compatible with Thunderbolt 3 devices, and are there any limitations?
Yes, but it only supports ONE extended display when used with Thunderbolt 3 devices, including laptops, monitors and docking stations. Additionally, when used with a Thunderbolt 3 dock, the video resolution is limited to 4K@60Hz.
Why does my wireless mouse/keyboard experience lag, dropped signals when the switch is connected, and how can I fix it?
USB 3.0 devices can emit interference in the 2.4 GHz range, disrupting wireless signals. To resolve this, use a USB extension cable to move the receiver away from the USB 3.0 device, or connect it to another USB 3.0/2.0 port to reduce interference.
I need a longer 20Gbps USB4 cable for the switch. Can you recommend compatible cables?
Sure. The following longer cables work with this USB-C Switch:
2. Cable Matters 20Gbps Right Angle USB C Cable (model: 201345-6, ASIN: B0C9P3RVTH)
Features
Ultra-Fast 20 Gbps USB4 /USB-C Switcher for 2 Computers: Instantly share a USB-C monitor or Thunderbolt 4 Monitor or a Thunderbolt docking station between two laptops with this versatile USB C KVM switch. Connect the pigtail cable to your monitor or docking station and the included 3.3ft USB-C/USB4 cables to two computers for seamless device sharing. Achieve lightning-fast data transfer speeds up to 20 Gbps, perfect for large file transfers, high-resolution video streaming, and demanding applications.
8K Video Resolution Support: Experience stunning 8K video output at 30Hz, delivering exceptional clarity and color accuracy for both professional and entertainment use. Supports up to 8K@30Hz / 5K@60Hz / 4K@144Hz on Windows, and 4K@60Hz on macOS when connected to a single USB-C or Thunderbolt 4 monitor. Compatible with popular models including Dell UltraSharp U3224KB, U3425WE, U2723QE, U4025QW, U2720Q, Dell S2722QC, HP E27m G4 QHD USB-C Monitor, HP Z43 42.5-inch 4K UHD Display, HP Z32k G3 4K USB-C Monitor, Lenovo ThinkVision P27h-20, T32p-20, LG 27UN850-W, and LG 32UN880-B.
Docking Station Conversion: Transform any USB-C or Thunderbolt 4 docking station into a fully functional Thunderbolt switch or Thunderbolt KVM switch. This setup allows you to connect and control two computers with one docking station, enhancing productivity and workspace efficiency. Note: We do not recommend connecting to a docking station with an integrated pigtail cable. Also, we do not offer a USB-C coupler for this connection.
140W Power Delivery Pass-through Charging : Provides robust power delivery pass-through up to 140W, ensuring fast and efficient charging for your laptops, tablets, and other USB-C devices. With support for pass-through power delivery of up to 140W, this USBC switch not only transfers data at speeds up to USB4 20Gbps but also charges your devices when connected to a USB-C / Thunderbolt monitor or a USB-C Power Delivery compatible docking station.
Convenient RF Remote Control: Functioning as a Thunderbolt 4 switch, it can seamlessly switch between two connected hosts using the included RF remote control, without the hassle of additional software or drivers. Maintain a clean and organized workspace by eliminating the need for extra cables and switches. This flexibility allows for optimal placement of the USB C switcher 2 computers, ensuring it fits perfectly within your workspace setup.
Compatibility Issues with Docks/Thunderbolt Cables: For multi-monitor setups, connect the USB4 Switch directly to the USB-C/Thunderbolt 4 port on the docking station. If using a docking station with an integrated pigtail, a USB-C coupler is needed, which is not recommended. Always use the provided USB4 cables, not Thunderbolt 3/4/5 cables, for optimal performance.
What is the maximum number of extended displays supported on macOS? One, the device supports one 4K@60Hz extended display on macOS. Is this device compatible with Thunderbolt 3 devices, and are there any limitations? Yes, but it only supports one extended display at 4K@60Hz when used with Thunderbolt 3 devices, including monitors, docking stations, and laptops. How do I pair the remote if it isn’t working? To pair a new remote, connect the switch to the computer, then press and hold the Pair button for 5 seconds until the LED stops flashing. I need a longer 20Gbps USB4 cable for the switch. Can you recommend compatible cables? Sure. The following longer cables work with this USB-C switch: Cable Matters [USB-IF Certified] 20Gbps Long USB4 Cable (model number: 201323-BLK-2m, ASIN: B0CCF99VZ9), and Cable Matters 20Gbps Right Angle USB C Cable 6ft (model number: 201345-6, ASIN: B0C9P3RVTH). Why does my wireless mouse/keyboard experience lag or dropped signals when the switch is connected, and how can I fix it? USB 3.0 devices can emit interference in the 2.4 GHz range, disrupting wireless signals. To resolve this, use a USB extension cable to move the receiver away from the USB 3.0 device, or connect it to another USB 3.0/2.0 port to reduce interference.
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