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Return Policy

Cable Matters stands behinds our products.  Every product comes with lifetime product support as well as a one year or lifetime warranty. In the event you encounter an issue, please contact us and we’ll be happy to help.

We understand that from time to time you may need to return your order.  To do so, please submit a Return Request below.  The return policy for refund requests is outlined below.

Eligibility

  • 30 days from the purchase date
  • Return request submitted on Cablematters.com
  • Return Shipping Costs

  • For non-quality related claims, buyer is responsible for return shipping costs
  • For quality related claims, Cable Matters will provide a prepaid return label
  • Refunds

  • Defective Returns
  •     Merchandise eligible for a full refund of the original order amount

  • Non-defective Returns
  •     a. Used/Open product cannot be returned
        b. Unopened product - A 15% restocking fee will be applied in addition to a deduction of the original shipping cost

     

    Upon approval of your request, you will be instructed to return your order with a copy of the order invoice/receipt to the provided address. We will process your refund within 5 days or receiving the return, and notify you by email.